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support

Hit a snag? Tell us.

Found a bug, something acting up, or just stuck? Send it over and we'll get on it. The more you can tell us about what you were doing and what went wrong, the faster we can fix it. Reports land with the team at support@thornberry.ai.

report a bug

What went wrong?

no account needed · we read every report

other ways to reach us

Prefer email?

Write us directly and we'll pick it up:

What helps us help you

  • › What you were doing when it broke
  • › What you expected vs. what happened
  • › Your OS and app version
  • › Any error text on screen

Heads up: never send broker keys, passwords, or account secrets — we never need them, and thornberry keeps them on your machine, not ours.

Looking for answers? Check the FAQ →

thornberry ai is trading software, not a broker, and not investment advice. Trading securities, options, and futures carries a substantial risk of loss and is not suitable for everyone. You can lose some or all of your capital, and with options and futures you can lose more than you deposit. Past performance does not predict future results. You make every trading decision and you bear every result.